Original Research

Dealing with conflict - The role of the ward sister

L.M. Cremer
Curationis | Vol 3, No 1 | a220 | DOI: https://doi.org/10.4102/curationis.v3i1.220 | © 1980 L.M. Cremer | This work is licensed under CC Attribution 4.0
Submitted: 26 September 1980 | Published: 26 September 1980

About the author(s)

L.M. Cremer, King George V Hospital, South Africa

Full Text:

PDF (179KB)

Abstract

In the course of her duties, the ward sister has to contend with many forms of conflict, discord and dissension. These involve conflict of the intrapersonal, interpersonal and intergroup varieties. Conflict is in the main, disruptive and dysfunctional. Skilful management, however, embodying cooperative effort in its reduction can produce constructive and positive results. Conflict management strategies are therefore either restrictive or constructive. Persons in serious conflict suffer varied degrees of personality disequilibrium, which necessitates emotional first aid or crisis intervention. Such primary preventive care is applicable to patients, their relatives, and members of the nursing staff in such need.

Keywords

No related keywords in the metadata.

Metrics

Total abstract views: 3147
Total article views: 15177

 

Crossref Citations

1. Conflict pressure cooker: Nurse managers’ conflict management experiences in a diverse South African workplace
Angela Koesnell, Petra Bester, Christi Niesing
Health SA Gesondheid  vol: 24  year: 2019  
doi: 10.4102/hsag.v24i0.1128