Original Research

The use of a rating instrument to teach and assess communication skills of health-care workers in a clinic in the Western Cape

M Steyn
Curationis | Vol 22, No 2 | a721 | DOI: https://doi.org/10.4102/curationis.v22i2.721 | © 1999 M Steyn | This work is licensed under CC Attribution 4.0
Submitted: 27 September 1999 | Published: 27 September 1999

About the author(s)

M Steyn,, South Africa

Full Text:

PDF (257KB)

Share this article

Bookmark and Share

Abstract

Research in health communication shows communication to be an important aspect of successful health-care. Moreover, training courses which provide feedback have been shown to improve health professionals’ ability to conduct successful interviews. This article describes a rating instrument which was developed in order to facilitate teaching and assessing the communication aspects of health-care interviews. The instrument was found to be useful in a training programme offered to nursing staff of a TB Clinic in Mitchells Plain, Western Cape. The instrument appears as Table 1. In the Table categories of communication behaviours, each indicating an important aspect of the interaction, are given as the six headings.

Keywords

No related keywords in the metadata.

Metrics

Total abstract views: 1715
Total article views: 2596

 

Crossref Citations

1. Development and validation of an instrument to measure nurse-patient bonding
Lourdes Marie S. Tejero
International Journal of Nursing Studies  vol: 47  issue: 5  first page: 608  year: 2010  
doi: 10.1016/j.ijnurstu.2009.10.007