Attitudes and readiness of nurses towards digitalisation

Abstract

Background: This study examines nurses’ attitudes and readiness to integrate digital technologies, particularly electronic medical records (EMR), in a South African private hospital group. Understanding these perspectives is vital as healthcare increasingly digitises.

Objectives: The research aimed to assess the state of readiness of healthcare professionals before the implementation of an integrated EMR system within a multidisciplinary private hospital environment.

Method: A qualitative exploratory design was used, with semi-structured interviews conducted with 15 participants. The data were thematically analysed, reaching saturation at 14 participants.

Results: Six key themes emerged: effective communication, implementation reasons, training support, overall employee perceptions, technology literacy and limitations of EMR. The study highlights the need for targeted interventions to bridge knowledge gaps and foster a supportive environment for digital healthcare integration.

Conclusion: The shift from manual to electronic health records is crucial for improving efficiency, patient care and sustainability in healthcare. However, this transition requires careful consideration of human factors, such as behaviour, attitudes and readiness.

Contribution: The study underscores the need for a strategic approach to technology adoption, emphasising the benefits of EMR implementation, tailored training and continuous communication, alongside addressing emotional support, technology literacy and network stability.